OA is the abbreviation for Office Automation, referring to office automation or office automation. Intended for the use of technical means to improve office efficiency, and achieve automated processing office. The use of Internet / Intranet technology, based on the concept of workflow, so that internal staff to share information easily and quickly and efficiently work together; changes in the last complex, inefficient office manual means to achieve rapid and comprehensive information collection, information processing for enterprise management and to provide a scientific basis for decision-making.  An enterprise to achieve the degree of office automation is also a measure of its achievement of modern management standards. OA from the initial to the large scale introduction of office equipment such as copiers, marked the initial stage, the development of today's networks and computers to use for the signs at this stage, the office of a change in the way enterprises and efficiency has played a positive role in promoting.

But over the years, OA not yet a precise definition of views and understanding of OA are different. There are 100 people will say one hundred kinds of different levels and to explain the content; 100 units will have 100 kinds of different levels and application needs content! 100 vendors, as many as 100 different type of technology, different levels and the definition of the system! This is mainly because as computer technology, communications technology and network technology by leaps and bounds, the description on the OA has been substantial, but so far no one has been on the most authoritative OA, the most scientific, most comprehensive and accurate definition.

We generally it is called: OA Systems, OA Office, OA office automation, office automation, network office systems can also be referred to as OA software or OA Cooperative Network Office System, intended for the use of technical means to improve office efficiency, to achieve office automation. There is now a more common prejudice: that the OA flow is only as documents, send and receive text management, records management, meeting arrangements, document retrieval, spreadsheets, e-mail, etc. These unstructured data processing and exchange process, for the user groups only authority the functions of office or business sector, secretarial department. In fact, today it seems, OA should be more rich in content and level, a wider range of user groups. In the functional areas: In broad terms, OA is an enterprise in addition to all the production outside the control of information processing and management of the collection.  It for different levels of users, it is the performance of different functions: the case of senior leadership for the enterprise, OA is a Decision Support System (DSS). OA of the mathematical model of the application of science, combined with internal / external conditions of the information for business leaders to provide reference and a basis for decision-making; for middle-level managers: OA is the Information Management System (IMS), OA various aspects of the use of business to provide the basis for "data", to extract useful management "information", and grasp of business processes, reduce operating risk, improve operational efficiency; for ordinary employees: OA is the Service / business processing system. OA for office staff to provide a good means of office and the environment, so that accurate, efficient and pleasant to work.

OA site is defined on the macro level, including the office to improve the efficiency of all software. Paperless office even if there must be the exchange of electronic documents, the documents used, including Word documents, Excel spreadsheet, PDF document, as well as drawings, photographs, and other. Therefore the understanding of this site alone, in addition to office management processes, document production, as well as other management software should also be included in the Office Automation OA software in the family, then learning of OA should be conducted on a broad understanding of the document production, circulation, management, personnel management, as well as learning.

OA software to solve day-to-day management of enterprises to standardize and increase the controllability of enterprises, improve the efficiency of the functioning of the basic issues, covering day-to-day administration of the examination and approval of various matters, office resource management, more multi-sectoral coordination office, and a variety of communication and transmission of information. That can be summed up, OA software across the production, marketing, financial and other specific areas, but also focus on the business day-to-day office efficiency and controllability, the ability of enterprises to improve the overall functioning of the software tools indispensable.